Last Updated: May 19, 2025
This Privacy Policy explains how we collect, use, and share personal information when you use our services, including our Voice over IP (VoIP) phone and SMS services. We are committed to protecting your privacy and ensuring the security of your personal information.
What Personal Information Is Collected
We collect the following types of personal information when you use our services:
- Contact Information: Your name, phone number, email address, and billing address provided during account registration or service setup.
- Service Usage Data: Call logs, SMS message content (if applicable), IP addresses, and device information used to access our services.
- Billing Information: Payment details, such as credit card numbers or bank account information, processed through secure third-party payment processors.
- Consent Data: Records of your consent to receive SMS messages or other communications, including opt-in preferences.
How Personal Information Is Used
We use your personal information to:
- Provide, maintain, and improve our VoIP and SMS services, including processing calls and messages.
- Process payments and manage billing for our services.
- Communicate with you about your account, service updates, or customer support inquiries.
- Send SMS messages or other communications you have consented to receive, such as service notifications or account alerts.
- Comply with legal obligations, such as responding to lawful requests from authorities.
- Protect the security and integrity of our services, including detecting and preventing fraud or abuse.
Who Personal Information Is Shared With
We may share your personal information in the following circumstances:
- Service Providers: We work with trusted third-party service providers (e.g., payment processors, cloud hosting services) to perform functions like processing payments or storing data. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Legal Compliance: We may disclose personal information if required by law, such as in response to a subpoena, court order, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, with safeguards to ensure continued protection.
SMS Consent: SMS consent is not shared with third parties or affiliates for marketing purposes. Your consent to receive SMS messages is used solely by us to deliver service-related communications, such as account notifications or alerts, as permitted by your preferences.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You may access or update your account information by logging into your account or contacting us.
- Opt-Out of SMS: You may opt out of receiving SMS messages at any time by following the instructions in the message (e.g., replying “STOP”) or contacting our support team.
- Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations, by contacting us.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or sending you a direct notification.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@strongwaterrestoration
- Address: 111 Calvert St., Harrison, NY 10528
